Warranty Information

All computer components, parts, and accessories are covered by our standard 30 day warranty unless otherwise indicated in writing. After 30 days from the date of purchase all computer components, parts, and accessories are covered by the manufactures warranty. All computer components, parts, and accessories have a 1 year manufactures warranty unless otherwise indicated in writing. Some products have up to a 3 warranty manufacture warranty which will be indicated under the products information listing. Barebone system kits are treated as component parts and only have a 30 day warranty through us, and the components in them are covered by the manufacture from 1 to 3 years depending on the manufactures warranty. All complete custom computer systems and gaming computers which include operating system software built by us have a 1 year parts and labor warranty. We offer extended warranties up to 3 years. All complete custom computers come with free lifetime technical support.  We offer free technical support for all the products we sell.

 Unopened Returns

Computer components, parts, accessories and computer's purchased from A to Z in Computer Services returned unopened within 30 days from date of purchase with the original receipt or invoice are eligible for refund except for as follows. New custom built computers and barebone computers are considered an opened box product and will be assessed a 15% restocking fee. Special order components and accessories that we do not normally stock are purchased by the customer under no refund, no exchange policy. No refunds are allowed after 30 days from the original date of purchase. Computer products and custom computers must be in new condition, including the original box, packaging, manuals and accessories. Physically damaged products, which includes writing on box's and manual's are not eligible for refunds.

 Opened Returns

Computer components, parts, accessories and computer's purchased from A to Z in Computer Services returned opened within 30 days from date of purchase with the original receipt or invoice are eligible for refund less a 15% restocking fee except for as follows. All returned products said to be defective are subject to testing before processing exchanges or refunds. Customers returning products said to be defective, and found not to be defective after testing will be charged a 15% restocking fee if requesting a refund. Computer parts or accessories that are deemed defective within the 30 day period and returned with the original receipt or invoice are eligible for exchange for same item only  and custom built computers returned are eligible for repair only. Retail box processor's said to be defective must be return directly to the manufacturer. Monitors have a 3 year manufacture's warranty and must be returned directly to the manufacture. Custom built computer's, components and accessories must be in new condition, including the original box, packaging, manuals and accessories, no exceptions will be made. Refunds on products will not be authorized if any items are missing and are eligible for exchange only. Physically damaged products are not eligible for refunds and you will have to return it to the manufacturer.

 Restocking Fee's

An open box fee equal to 15% of the purchase price will be charged on any opened item returned within the 30 day period, unless the item is defective and exchanged for the exact same item (Retail box processor's must returned to the manufacturer for replacement). The 15% open box fee will be assessed at the time of refund or exchange.

 Software

Opened software, DVD movies, pre-recorded videos and game cartridges may only be exchanged for the exact same item and may not be returned for a refund. We do not guarantee compatibility of software with any other software customer may own or purchase in the future. Customer's should contact the software vendor to resolve software compatibility issues. Products may not be returned or refunded for software incompatibility.

 Other Information
A to Z in Computer Services, Inc. will not accept the return or exchange of any item if the UPC code or serial number has been tampered with or removed from the packaging or products, and packing, boxs, manuals are damaged, ripped, torn, written on.

Refunds on cash or check purchases in excess of $25.00 will be issued by check from  A to Z in Computer Services corporate office within 10 business days of the return date. Refunds on purchases made with a credit card will only be made to the same card.

Return Authorization

• If you want to return a product, please check with our technical support or the manufacturer's technical support first before trying to obtain an RMA. In most cases it can be something simple that can be very easily missed.

• Prior to returning any item, you must receive a Return Merchandise Authorization (RMA) number. No returns, of any type, will be accepted without an RMA number. Please have the following information on hand when you call to receive an RMA number: Invoice number, Reason for return and course of action sought on the merchandise to be returned.

• You must used UPS or Fedex for return shipping for tracking and insurance purposes. We will not except any returns by mail. Products returned by mail will be refused and returned to you at your expense.

• All RMA numbers must appear on top of the box or on return shipping label. RMA numbers are valid for seven (7) days from issue date.

• Special Ordered items are purchased by the customer under no refund, no exchange policy. Item description will state 'Special Order, No refunds' on the invoice. 

• All defective merchandise must be returned within thirty (30) days of the invoice date.

• All shipping and insurance charges on all RMA must be prepaid by the customer (NO COD’S WILL BE ACCEPTED).

• All returns for a refund must be done within thirty (30) days of the invoice date.

• All returns for exchange or credit must be in re-saleable condition, include original packing material, manuals and all other accessories provided upon original delivery. 

• Seller does not guarantee compatibility of the components purchased with customer's existing products unless otherwise mentioned on the copy of the invoice. If you return an item for incompatibility, you will be charged a 15% restocking fee.

• Once we have processed your order and credit card is charged for an order, cancelled orders will be charged up to a 10% order cancellation fee. Were sorry but this is to cover credit card processing fee's from the credit processor's.

• Shipping and handling charges are not refundable under any circumstances.

• Defective Merchandise will be repaired or replaced at Seller’s discretion.

• There will be a 15% restocking fee on all Processor and Memory returns unless defective. Opened Retail Boxed Cpu's cannot be returned for any reasons. Retail box Cpu's have a 3 year manufactures warranty, and can only be returned to the manufacture if defective.

• UPS / Federal Express shipments are insure through there insurance company which you paid for in your shipping charge. If any products are received damaged, you must put a claim through UPS / Fedex.

Disclaimers

A TO Z IN COMPUTER SERVICES, INC. HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR YEAR 2000 COMPLIANCE. This disclaimer by the seller in no way affects the terms of the manufacturer’s warranty, if any. Title to goods herein being purchased is retained by seller until goods are paid for by the purchaser and at the time title passes to purchaser. If goods herein being purchase are being purchased for the purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturer’s warranties for exported goods may vary or even be null and void. If you have any questions please contact one of our representatives. All logos and images used in this site are trademarks of their respective manufacturers and distributors.

No Consequential Damages.

In no event shall A to Z in Computer Services Inc., its subsidiaries or affiliates, or their respective officers, directors, employees, representatives or agents (collectively, "A to Z in Computer Services") be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not A to Z in Computer Services has been advised of the possibility of any such damages.

Credit Card Processing

We use a secure server, and secure credit card processing is used to insure your order is safely processed and tracked electronically. When placing an order, the billing address must be the same address on your credit card billing statement. If you ship  to a different address other than your billing address, your credit card company must have the shipping address information on file so we can verify the alternate address. You the credit card holder must call your credit card company and add this shipping information. Most credit card companies and Banks support this to safe guard your information. On the back of your credit card there is a CVV2 code ( credit card validation code ), which also must be entered, and processed. We will not ship an order unless we can verify all addresses , name and CVV2 code. We do this to protect you and us against identity theft. Were sorry for any inconvenience, but we do everything we can to guard your information and insure your order is processed safely and securely.